Emma Boulton – Research Ops



What is Research Ops?

With the User Research community of practice maturing in the UK, Research Leaders are looking for ways to support researchers and enable them to work more effectively. Many are investing in a new layer called ‘Research Ops’. Find out what Research Ops is and how you can get started in your own organisation.

About Emma

Emma is a Design Research consultant, writer and speaker with close to two decades experience of leading projects and teams across design, user and market research both client-side and agency side. She got her research chops at the BBC, before moving to UX Research when she co-founded Mark Boulton Design, a boutique design studio. Prior to becoming a consultant, she was the Research Director at Monotype after the acquisition of MBD in 2014.

Emma is a familiar voice in the UX community, but she also amplified the voices of others when she ran Five Simple Steps, a UX publishing business. More recently she has become an admin, organiser and spokesperson for the burgeoning Research Ops community.