In our final session, UXBristol participants were invited to give short, quick fire talks. With five minutes each on the clock, the following speakers shared their experiences…
Maria gave a quick introduction to GDPR and shared the framework developed by Ben Coven and Nic Price, which is really useful for identify how early in the research process user needs kick in. This inspired her to create a user-centred GDPR polociy.
Maria reminded us of the four pillars of privacy by design:
She shared some tips including…
Before the research, consider:
During the research:
After the research:
Jonti discussed how to embed content discussions in your projects. He highlighted some last-minute content entry problems, particularly unanticipated content types, which can lead to back and forth with developers and risks compromises to user needs.
Real content at the early stages is really important, but it can be sketch content or content patterns.
Jonti shared some ways that UX designers can help include content usability testing early in their processes. He recommended:
Zoe described her first university module on design practice. Her lecturer made them practice drawing circles for five weeks. She felt this constrained her and made her feel that she had to strive for perfection. This followed her into her first UX role.
Zoe found herself creating quick and ugly sketches about what was being discussed. This managed to convey the thoughts of that meeting with more clarity than any of her ‘neat’ work could do.
She argued that the power of imperfection should not be overlooked.
Some people are proud of their UX job title, which helps them to feel part of their community, whilst some think that ‘UX’ is an unnecessary decoration. UXers tend to work in agile, multi-disciplinary teams, which is inclusive collaboration.
As a content designer, Simon often wonders if he works in UX. He feels this is because content design is still misunderstood. Often people ask if he can “just add some content in at the end?” How would you feel if someone asked you to just do some UX at the end?
User research is a team sport. He reminded us that content is the user experience: users don’t visit for design – they visit for the content. You need to include a content designer in your team from start to finish. A content designer will contribute the whole way through the design process.
We have all done user tests that haven’t gone to plan. When we do user research, we have to include all of these people in our results. When you are working with small sample sizes, we can’t ignore them.
She gave us some light hearted examples of things that she has written in project reports:
Jane has a background in stand-up comedy and shared her reflections on the similarities between creating a good comedy set and creating a good design experience.
She argued that stand-up comedians have the benefit of looking their users in the eye every performance. They are kindred spirits who are spending a lot of time iterating to design their set!